Contact Us

Thank you for visiting Gravoks.

Gravoks is a home décor brand operated by Gravox Oy. We can assist with product questions, orders, shipping, tracking, payments, returns, refunds, and damaged or incorrect products.

Customer Support

Legal company name: Gravox Oy
Brand: Gravoks
Business ID: 2611939-2
VAT number: FI26119392
Email: support@gravoks.com
Phone: +358 9 682 4666
Business hours: Monday–Friday, 9:00 AM–5:00 PM Finland time
Address: Höyläämötie 3 A, 00380 Helsinki, Finland

Response Time

We aim to respond within 24–48 business hours.

Messages received outside business hours, on weekends, or during Finnish public holidays may be reviewed on the next business day.

Order Support

For questions about an existing order, include your order number and the email address used during checkout.

You may contact us regarding order status, shipping, tracking, product information, payments, returns, refunds, cancellations, or other customer-service matters.

Product Questions

Before placing an order, you may contact us for available information about a product’s dimensions, material, colour, finish, care instructions, or intended use.

Product colours and finishes may appear slightly different because of screen settings, lighting, photography, and natural material variations.

Returns and Refunds

To request a return, withdrawal, or refund, email support@gravoks.com and include your full name, order number, product concerned, and a clear description of your request.

For damaged, defective, or incorrect products, also include clear photographs of the product, packaging, and shipping label where available.

Please contact us before returning a product so we can provide the correct return instructions.

Returns and refunds are handled according to our Return and Refund Policy and applicable consumer-protection law.

Send Us a Message

Please provide accurate contact information and a clear description of your question or issue.