FAQs
Frequently Asked Questions
1. How can I contact Gravoks?
Gravoks is a home décor brand operated by Gravox Oy.
Email: support@gravoks.com
Phone: +358 9 682 4666
Business hours: Monday–Friday, 9:00 AM–5:00 PM Finland time
Address: Höyläämötie 3 A, 00380 Helsinki, Finland
We aim to respond within 24–48 business hours.
2. What payment methods do you accept?
We accept the payment methods displayed during checkout.
Available options may include major credit or debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other approved payment methods.
The options shown during checkout are the available methods for your order.
3. When will I be charged?
Payment is required when you place your order.
Depending on the selected payment provider, the payment may be charged immediately or authorized before the order is confirmed.
The complete order total will be displayed before you complete the purchase.
4. Where do you ship?
We currently deliver to eligible addresses within Finland.
Orders with delivery addresses outside Finland may not be accepted.
5. How much does shipping cost?
Gravoks offers free shipping throughout Finland.
Any optional delivery charge will be clearly displayed during checkout before the order is submitted.
6. How long does delivery take?
Orders are normally processed within 1–2 business days after payment confirmation.
Standard delivery after dispatch normally takes approximately 5–7 business days.
The usual total estimated timeframe is approximately 6–9 business days.
Delivery times are estimates and may be affected by carriers, weather, public holidays, address issues, or circumstances outside our reasonable control.
7. Will I receive tracking information?
Where tracking is available, you will receive a shipping-confirmation email containing a tracking number or tracking link after dispatch.
Tracking may take some time to become active after the carrier receives the parcel.
8. What if I entered the wrong delivery address?
Contact support@gravoks.com immediately and provide your order number and the correct address.
We will try to update the details before dispatch, but address changes cannot be guaranteed after processing or shipping has begun.
9. What is your return policy?
Consumers generally have the right to notify us of withdrawal from an eligible online purchase within 14 days after receiving the product.
After submitting the withdrawal notice, the product must generally be returned within another 14 days.
Please contact support@gravoks.com before returning a product so we can provide the correct instructions.
10. Who pays for return shipping?
For a standard change-of-mind return, the customer is responsible for the direct return shipping cost.
Gravoks will cover or reimburse reasonable return costs where the product is damaged, defective, incorrect, or otherwise does not conform to the order.
11. Do you charge a restocking fee?
No. Gravoks does not charge a restocking fee for valid or approved returns.
A reasonable deduction may apply where legally permitted if a product has been used or handled beyond what was necessary to inspect it and its value has been reduced.
12. When will I receive my refund?
Approved refunds are normally issued to the original payment method.
For a valid withdrawal, reimbursement will normally be processed no later than 14 days after we receive your withdrawal notice.
We may wait until we receive the returned product or proof that it was sent back.
Your bank or payment provider may require additional time to display the refund.
13. What should I do if my order is damaged, defective, or incorrect?
Contact support@gravoks.com as soon as possible.
Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where relevant.
We will review the matter and provide an appropriate remedy under applicable consumer law.
14. Do you offer exchanges?
We do not currently offer direct exchanges.
You may return an eligible product according to our Return and Refund Policy and place a separate order for the preferred item.
15. Can I cancel my order?
Contact support@gravoks.com as soon as possible and include your order number.
If the order has not been dispatched, we will try to cancel it before shipment.
If it has already been shipped, you may need to receive the product and follow the applicable withdrawal and return procedure.
16. Do you store complete payment-card details?
No. Payments are processed through Shopify and approved payment providers.
Gravox Oy does not directly store complete payment-card numbers or card security codes.
Company Information
Legal company name: Gravox Oy
Brand: Gravoks
Business ID: 2611939-2
VAT number: FI26119392
Email: support@gravoks.com
Phone: +358 9 682 4666
Business hours: Monday–Friday, 9:00 AM–5:00 PM Finland time
Address: Höyläämötie 3 A, 00380 Helsinki, Finland