Shipping policy
Last updated: June 20, 2026
Gravoks is a home décor brand operated by Gravox Oy. This policy explains our shipping area, costs, processing times, delivery estimates, tracking, and delivery support.
Nothing in this policy limits any mandatory rights available to consumers under Finnish or European Union law.
1. Shipping Area
We currently deliver to eligible addresses within Finland.
Orders with a delivery address outside Finland may not be accepted. Customers must provide a complete and accurate Finnish delivery address during checkout.
2. Shipping Cost
Gravoks offers free standard shipping throughout Finland.
No standard shipping fee will be charged unless another optional delivery service and its price are clearly displayed and selected during checkout.
Any applicable shipping charge will be shown before the order is submitted.
3. Processing Time
Orders are normally processed within 1–2 business days after successful payment confirmation.
Business days are Monday through Friday, excluding Finnish public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing may take longer if payment verification, address correction, product availability confirmation, or a reasonable security review is required.
4. Delivery Time
Standard delivery after dispatch normally takes approximately 5–7 business days within Finland.
The usual estimated total delivery timeframe is approximately 6–9 business days, including processing.
Delivery times are estimates and not guaranteed delivery dates unless a specific date has been expressly agreed.
Carrier delays, weather, public holidays, seasonal demand, technical problems, or other circumstances outside our reasonable control may affect delivery.
5. Order Confirmation and Tracking
After placing an order, you should receive an order-confirmation email at the address provided during checkout.
Once the order has been dispatched, you will normally receive a shipping-confirmation email.
Where tracking is available, the shipping-confirmation email will contain a tracking number or tracking link. Tracking information may take some time to become active after dispatch.
Please check your spam or junk folder if you do not receive our emails.
6. Delivery Methods
Depending on the available delivery service, your order may be delivered to your address, a parcel locker, a collection point, or another delivery location shown during checkout or assigned by the carrier.
Where a parcel is delivered to a collection point or locker, it must be collected within the period communicated by the carrier.
The carrier may send delivery or collection notices by email, text message, application notification, or another available method.
7. Delivery Address
Customers are responsible for providing a correct recipient name, street address, apartment number, postal code, city, telephone number, and email address.
Contact support@gravoks.com immediately if you notice an error and include your order number and corrected information.
We will try to update the address before dispatch, but changes cannot be guaranteed after processing or shipment has begun.
Where a delivery problem is caused solely by incorrect customer-provided information, reasonable additional delivery costs may apply where legally permitted.
8. Delayed or Missing Orders
Contact us if your order has not arrived within the expected delivery period.
Before contacting us, please review the tracking information, check carrier notifications, inspect the stated delivery location, and ask other household or building members whether they accepted the parcel.
Email support@gravoks.com with your order number and available tracking information. We will review the order and contact the carrier where appropriate.
A carrier tracking status marked “delivered” does not automatically remove your rights if the parcel was not actually received.
9. Damaged Deliveries
Contact support@gravoks.com as soon as reasonably possible if your parcel or product arrives damaged.
Include your full name, order number, a description of the damage, and clear photographs of the product, packaging, and shipping label where available.
Please retain the product and packaging until we have reviewed the issue and provided instructions.
If the damage is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law.
10. Uncollected or Refused Parcels
Failing to collect a parcel or refusing delivery does not automatically count as a valid cancellation or withdrawal notice.
To withdraw from an eligible purchase, you should separately notify us at support@gravoks.com.
Where legally permitted, reasonable direct costs caused by an uncollected parcel, unjustified refusal, or incorrect customer-provided address may be deducted from a refund.
No such cost will be imposed where the delivery failure was caused by Gravoks, the carrier, or another party for whom we are legally responsible.
11. Split Shipments
An order containing several products may occasionally be delivered in more than one parcel.
Separate parcels may have different tracking numbers and may arrive on different days.
You will not be charged an additional standard shipping fee because we divide an order into multiple shipments.
12. Changes and Cancellations
Contact support@gravoks.com as soon as possible if you need to change or cancel an order.
We will try to assist if the order has not been dispatched.
Once the parcel has been handed to the carrier, it may not be possible to change the address or stop delivery. In that case, the applicable withdrawal and return procedure may need to be followed.
Your statutory withdrawal rights remain unaffected.
13. Contact Information
For shipping, tracking, delivery, or missing-parcel support, contact:
Legal company name: Gravox Oy
Brand: Gravoks
Business ID: 2611939-2
VAT number: FI26119392
Email: support@gravoks.com
Phone: +358 9 682 4666
Business hours: Monday–Friday, 9:00 AM–5:00 PM Finland time
Address: Höyläämötie 3 A, 00380 Helsinki, Finland