Shipping Policy
At Gravoks, we aim to process and deliver orders as efficiently as possible.
1. Shipping Area
We currently ship to Finland.
2. Order Processing Time
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays are usually processed on the next business day.
3. Estimated Delivery Time
The estimated standard delivery time is typically 5–7 business days after dispatch, depending on the delivery address, product availability, courier service, and any external delays.
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
We offer free shipping all over Finland
5. Shipping Carriers
Orders within Finland may be shipped using reliable Finnish delivery partners such as Posti, Matkahuolto, DPD, GLS, or PostNord, depending on the delivery address, parcel size, service availability, and order requirements.
Where available, the name of the shipping carrier and tracking details will be provided in your shipping confirmation email after dispatch.
6. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.
Please allow a short time for tracking details to update after dispatch.
7. Delivery Delays
Delays may occur due to factors outside our control, including courier disruptions, customs processing, severe weather, public holidays, high-volume periods, or incorrect shipping information.
If there is a significant delay with your order, please contact us, and we will do our best to assist you.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address at checkout.
Gravoks is not responsible for delays, failed deliveries, lost packages, or extra costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@gravoks.com.
9. Failed Delivery or Uncollected Parcels
If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, we may contact you to arrange re-delivery.
Additional shipping charges may apply where permitted by law.
10. Damaged or Missing Deliveries
If your order arrives damaged, or if you believe your order is missing, please contact us promptly at support@gravoks.com with your order number and clear photos where available.
11. Contact Information
Company: Gravoks
Email: support@gravoks.com
Phone: +358466398978
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Finland Time
Address: Raappavuorentie 30, 01600 Vantaa, Finland